Once your application has been approved, the following will be available for you to access via our secure client portal.
Before debiting any payments from your customer’s bank accounts for the first time, a Direct Debit instruction must be lodged with the payer’s bank. This is done by uploading your customer’s bank details, which we then forward to Bacs. Please refer to our Payment Calendar. for relevant deadlines.
Once the account details have been uploaded, the Direct Debit instruction is ‘LIVE’ and you can collect payments of variable amounts as and when agreed with your customer. This instruction remains active until cancelled by either you or your customer. You must send an Advanced Notice to your customer detailing all payment amounts and dates prior to debiting any payments from their account.
In order to collect payments from your customers, all you need to do is upload some basic payment information through the client portal, choose the date you want to debit their account and leave the rest to us.
You will be notified within 24 hours if:
These reports will be available for you to download through the client portal.